Return Policy
1. *Overview*
We strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, we're here to help.
2. *Return Period*
You have [number of days, e.g., 30] days from the date you received your item to initiate a return.
3. *Eligibility for Returns*
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
4. *Non-Returnable Items*
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids and gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
5. *Return Process*
1. *Initiate a Return*: Contact our customer service at [contact information] to initiate the return process. Please provide your order number and the reason for your return.
2. *Return Authorization*: Once your return request is approved, you will receive a return authorization number (RMA) and instructions on how to return your item.
3. *Shipping*: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. *Refunds*
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within [number of days, e.g., 10 business days].
7. *Exchanges*
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [contact information].
8. *Restocking Fee*
A restocking fee of [percentage, e.g., 15%] may apply to certain returns.
### 9. *Contact Us*
If you have any questions about our return policy, please contact us:
- Email: info@qaswaa.net
- Phone: +201090103094
- Address: 8125 el mearag , zahraa maadi , Cairo
